No Show Policy

Dear Happy Tails Family,

 

We Need Your Help.

 

There is a tremendous need right now for veterinary services. There’s also a severe shortage of trained professionals to provide those services. We have been so overwhelmed at times that we have had to turn away pets needing emergency care, which breaks my heart. At the same time, every week we have 15%-20% of our clients with doctors’ appointments for their pets who are no-showing for their appointments without notice or cancelling without a 24 hour notice. Because of this, we are implementing a no show policy to ensure patients are able to be seen in their time of need.

 

We do understand that sometimes life happens. We encourage you to review the attached policy and contact the office with any concerns regarding the implementation of this policy.

 

Thank you for your continued cooperation and understanding,

 

Dr. Lisa A. Bright DVM

Happy Tails Pet Clinic